Frontline Management Program

This five-day program will develop the entire range of frontline management strategies and competencies. Designed to provide you with an indepth understanding of the frontline managers role and responsibilities. Program content will cover:

• Sensing the emerging environment
• Aligning strategy with operations
• Building collaborative relationships
• Customer Service
• Service Delivery
• Planning prioritising
• Quality Assurance/Continuous Improvement
• Occupational Health and Safety
• Teamwork
• Leadership
• Performance Management
• Financial Management
• Information Systems
• Project Management
• Change Management
• Creating sustainability

Click hereto obtain comprehensive information kit.